Payment & Shipping
PAYMENT INFO: Vitamins Direct will be shipping your order to you from one of our 2 warehouses. Canadian orders are handled through our distribution center in Richmond Hill, Ontario. All United States and European orders are handled through our distribution center in West Chicago, IL. Unfortunately due to economic reasons the European center closed in 2011.
We accept various forms of payments. Visa, Mastercard and Discover are always accepted. I personally do not have the ability to process credit cards. All credit card orders are processed by Vitamins Direct and that is who will appear on your statement. You can also use your debit card as a credit card. Checks and money orders are welcomed from United States customers. Any of these payment can be chosen through the online checkout process.
We can currently process orders from the following European countries: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Martinique, Netherlands, Norway, Portugal, Spain, Sweden Switzerland and the United Kingdom. If your country is not listed we are currently not setup to process orders in your area.
SHIPPING INFO: The method of shipping depends on the weight of the package. We ship with FedEx for large and or heavy packages. USPS with some smaller packages and UPS Mail Innovations for anything under 1 pound.Your products should arrive in 4-10 BUSINESS days after leaving our warehouse. This means it can take up to 3 weeks for delivery depending on the service used and your distance from the warehouse. If it does not arrive in 10 BUSINESS days, or 2 weeks time, please email me with your name, email address used when you ordered and your order number so I can check on it and see if there has been a problem. If you simply reply to the order confirmation you received, all the info I need to look into your order is in there.