Why cant I reach you by phone? I suffer from panic attacks, anxiety and stuttering. As odd as it may sound, the telephone is one of my triggers for anxiety which in turn increases the stuttering. I cannot give you the proper support you need by phone. I have attempted in the past, but have had to terminate it. Please email me with any questions, concerns or potential orders, and I will assist you in any manner that I can. If I cannot answer your questions or help you, I will refer you to someone whom you can call in our customer service department at Vitamins Direct.
Are you a secure site? Yes! Your credit card details are safe with Herbal-Connection and Vitamins Direct. I want you to feel completely confident when buying from me. We utilize industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the checkout process. This prevents anyone else from obtaining the details of your credit card.
What is your Return Policy? Depends on if your a Member or a Retail customer
Members Return Policy: If you change your mind for any reason and decide to return something, simply contact our Member Services Department 1-866-218-8142 and obtain a Return Merchandise Authorization (RMA). Members are entitled to a product exchange if they are dissatisfied with a purchase. You will be charged a $5.95 restocking fee. Exchange must be made within 90 days of the purchase date.
Retail Return Policy: Elite offers a 60 day money-back guarantee on product purchases. Retail customers who are dissatisfied with their purchase may return the product within 60 days for a refund of the purchase price. Again, simply contact our Member Services Department 1-866-218-8142 and obtain a Return Merchandise Authorization (RMA). You will be charged a $5.95 restocking fee. For returns made after 60 days, a product exchange of equal value will be available.
Do you still have Tri-Chromaleane or Thermolift Classic? NO!!! These products were eliminated from our product line due to the Ephedra issues. It is now illegal to sell or purchase them in the United States. I know there is ambiguous information on the internet regarding the legality of Ephedra/Muhaung products. But it IS STILL ILLEGAL!! Here are a few verified legitimate news articles that support this, however to get the most up-to-date information just visit www.fda.gov and search for Ephedra articles:
Please review our current list of Weight Loss Products.
Can I mix and match your products? Yes! In fact our products are designed so that they work even better when combined with other items.
Can children take your products? We do not recommend our products to individuals under 18 years of age, but you can always print out the product page and check with your Pediatrician.
I take coumadin (blood thinner). Should I be concerned with taking Oral Chelation? No. Oral Chelation is a food-sourced supplement that does not contain significant blood thickening/thinning factors. But, taking in too much Vitamin K, or taking aspirin, are valid concerns while you are on coumadin. Consult your physician or pharmacist for the complete risk/benefit picture of this or any other drug.
I am taking the statin drug Baycol in combination with several other pharmaceuticals. Can I take and should i take PDR? YES! More people are becoming aware of the nutritional depletion that are a side affect of prescription drugs. Statin drugs, especially used a combination with other drugs, can have destructive nutritional side affects. PDR addresses the common deficiencies that drugs induce. PDR is the daily multi-vitamin designed and created for people who are on prescription drugs.
Should I switch to OC-MAX if I use the Original Oral Chelation Formula #1 softgels or liquid? Yes, quite possible you will want to switch over to OC-MAX or at least add it to your daily program. Nothing beats the honey of the Formula #1 to keep things working right. We use it as a tasty and healthy dessert in our home. OC-MAX contains everything the softgels contain plus more. The softgels my husband takes are in the Heart Health Pack. It is very hard to get too much Chelation from our Oral Chelation products - so you don't have to worry about taking too much or stripping vital minerals/vitamins from your body. I wholeheartedly recommend, especially people in a higher risk category or people with a cardiovascular challenge, staying on the liquid Oral Chelation and adding OC-MAX to their regimen.