FREQUENTLY ASKED QUESTIONS
PRODUCT QUESTIONS
ORDERING QUESTIONS
WHO WE ARE QUESTIONS
PRODUCT QUESTIONS
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Is there a Rawleigh Dealer Near Me? Even if i know where you are located, I have no way to tell you if there is a dealer near your area. Please click here to read more detailed information.
Do you still have Tri-Chromaleane or Thermolift Classic? NO!!! These products were eliminated from our product line due to the Ephedra issues. It is now illegal to sell or purchase them in the United States. I know there is ambiguous imformation on the internet regarding the legality of Ephedra/Muhaung products. But it IS STILL ILLEGAL!! Here are a few verified legitimate news articles that support this, however to get the most up-to-date information just visit www.fda.gov and search for Ephedra articles:
http://www.fda.gov/bbs/topics/NEWS/2006/NEW01434.html
http://www.fda.gov/medwatch/safety/2006/safety06.htm#Ephedrine
http://www.webmd.com/content/article/126/116413.htm
Please review our current list of Weight Loss Products.
Can I mix and match your products? Yes! In fact our products are designed so that they work even better when combined with other items.
Can children take your products? The only product we have designed specifically for children is Kid's Stuff. We do not recommend our products to individuals under 18 years of age, but you can always print out the product page and check with your Pediatrician.
I take coumadin (blood thinner). Should I be concerned with taking Oral Chelation? No. Oral Chelation is a food-sourced supplement that does not contain significant blood thickening/thinning factors. But, taking in too much Vitamin K, or taking aspirin, are valid concerns while you are on coumadin. Consult your physician or pharmacist for the complete risk/benefit picture of this or any other drug.
I am taking the statin drug Baycol in combination with several other pharmaceuticals. Can I take and should i take PDR? YES! More people are becoming aware of the nutritional depletion that are a side affect of prescription drugs. Statin drugs, especially used a combination with other drugs, can have destructive nutritional side affects. PDR addresses the common deficiencies that drugs induce. PDR is the daily multi-vitamin designed and created for people who are on prescription drugs.
Should I switch to OC-MAX if I use the Original Oral Chelation Formula #1 softgels or liquid? dYes, quite possible you will want to switch over to OC-MAX or at least add it to your daily program. Nothing beats the honey of the Formula #1 to keep things working right. We use it as a tasty and healthy dessert in our home. OC-MAX contains everything the softgels contain plus more. The softgels my husband takes are in the Heart Health Pack. It is very hard to get too much Chelation for our Oral Chelation products - so you don't have to worry about taking too much. I wholeheartedly recommend, especially people in a higher risk category or people with a cardiovascular challenge, staying on th eliquid Oral Chelation and adding OC-MAX to their regimen.
ORDERING QUESTIONS
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Why cant I reach you by phone? I am an individual working from home. This website is my personal site and IÂ am the only one that answers emails and process orders received through it. I also have a 9 month old infant that I am taking care of so my time is limited at the moment. I have created a Phone Order Information Page that will assist you in getting through to either me or the Goldshield Elite / Rawleigh Company.
What type of payments do you accept? We accept various forms of payments. Visa, Mastercard or Discover are always accepted. You can also use your debit card as a credit card. Checks and money orders are also welcomed. Any of these payment can be chosen through the online checkout process.
What countries do you accept orders from? Orders can be shipped to United States, Canada, United Kingdom, Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland. If your country is not listed we are currently not setup to process orders in your area.
How do you ship? The method of shipping depends on the weight of the package. Packages under 2 pounds will be delivered by regular postal mail. Packages over 2 pounds are delivered by UPS or similiar delivery service.
Where is my order coming from? We have warehouses in West Palm Beach, Florida (USÂ Orders), Greely, Ontario (Most Canadian Orders) and Thornton Heath, UK (Most UK and Eurpean Orders)
Are you a secure site? Yes! Your credit card details are safe with Herbal-Connection and Goldshield Elite. We want you to feel completely confident when buying from us whether over the phone or over the Internet.
We utilize industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the checkout process. This prevents anyone else from obtaining the details of your credit card. Elite further guarantees that your online transaction will be secure, and that your credit information will be protected.
How do I check the status of my order? Your products should arrive in 7-10 business days. If it does not arrive in 10 business days, please either email me or call me at 1-800-494-6004 so I can check on it and see if there has been a problem.
What is your return policy? Depends on if your a Member or a Retail customer
Members Return Policy: If you change your mind for any reason and decide to return something, simply contact our Member Services Department 1-866-218-8142 and obtain a Return Merchandise Authorization (RMA). Credits/Exchanges will be processed under the status of your level in Elite. Members are entitled to a product exchange if they are dissatisfied with a purchase. Exchange must be made within 90 days of the purchase date.
Retail Return Policy: Elite offers a 60 day money-back guarantee on product purchases. Retail customers who are dissatisfied with their purchase may return the product within 60 days for a refund of the purchase price. Again, simply contact our Member Services Department 1-866-218-8142 and obtain a Return Merchandise Authorization (RMA). For returns made after 60 days, a product exchange of equal value will be available.
WHO WE ARE QUESTIONS
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Where are you located? I personally am a Distributor of Goldshield Elite located in South Carolina. Goldshield Elite is located in Florida and has distribution centers in Canada and the United Kingdom.
Why didnt Herbal-Connection appear on my credit card statment? I personally do not have the ability to process credit cards. All credit card orders are processed by Goldshield Elite and that is who will appear on your statement.
